Monitoring Business Calls with a call tracker app has many benefits. There are several ways it can aid your business and you on a more personal level. When you have to take a business call on the go, the call tracker can help you keep a log of it by recording the call. You can use this recording later on to write your meeting minutes or listen to the recording if you have missed something important due to hindrances you face on the road. Call tracking software has many other benefits that can help your business in numerous ways. To learn more about these advantages, keep reading the blog below. At the end of the blog, you will also get bonus material where you can find the best call-tracking software to monitor your business calls.
In Businesses, call tracking can help you on multiple fronts, allowing you to draw important insights and run the business smoothly. Some of the insights are:
A call tracking software consists of a call log tracker and call recorder. The call log tracker has amazing features like recording the cell ID and LAC, which are unique identifiers of a call network. Both can help you understand which areas your customers mostly come from, helping you analyze your target customers. With this data, you can decide on your business strategy on how you need to proceed with these customers, and how to answer their queries.
When you have previous call recordings, you will have a lot of data to train the customer support executives, whether they are new or previous customer executives. You see, every customer brings a new experience with their different queries, and answering them helps an executive build a vast experience. Thus, in addition to your senior executive's experiences, these recordings will help you a lot in training new employees without having to invest more finances in doing so.
When a customer calls with complaints about your products or services, you can check all the problems they have and make improvements on its basis. However, if these issues are major, they will need interference and guidance from a superior. They can help that particular executive and also alert other executives to be cautious of encountering similar situations. All of this can be made possible with the call tracker application. Furthermore, it will save the contact details of the customer, allowing it to cater to the customer who previously came with a complaint. The saved contact details and call recordings will also help you when you need to take follow-ups or provide further assistance such as calling the customer at their designated time.
Tracking the call scores of individual customer support executives is a crucial part of any business. It helps companies maintain a record of how many call leads are converted and bring business. This score can be tracked with the help of the call tracker app by checking on the recordings. At the same time, it can also help analyze what limitations a support executive is facing so that their seniors can help them and train them accordingly. This training will ensure a higher quality of customer support services and in turn, convert more leads into prospective customers.
A call tracking software also records call duration, the number of inbound calls, and their timestamps. These features along with the call recordings will help a lot in improving the shortcomings in your customer service. For instance, you can take the example of a call whose duration is very high yet the customer still has not purchased the product or service. Typically, a longer conversation means an interested customer however, if they still do not make a purchase, then you need to build a better strategy. These are some of the instances where a business can benefit from deploying a call tracker application in their dealings however, they do not end here. The call tracker can also help you resolve your legal disputes. If you keep the call recordings, you can use them as evidence in a situation where the other party denies any dealings that were agreed upon. It can also help in a condition where other parties like your colleague, gossip with you but don’t take accountability and put all the blame on you. Even if a customer incriminates your business for inconvenience due to the poor behavior of a customer support executive; you can defend your business with the help of call recordings. After learning about all the benefits you may get from call tracking services to your business, let’s find out which call tracker will be best for your needs.
ONEMONITAR is the best call-tracking software available in the market. For complete call tracking it has two features, one is a call history tracker and the other is a hidden call recorder.
The call history tracker maintains a record of all the calls that are made, received, missed, or rejected with their timestamps. You can have this software installed on your employees' working mobile devices and keep a record of how they handle a call from the customer. The insights you can gather are:
Along with these pointers, the call history tracker also provides an option to star-mark contacts. This feature can help your support executives highlight particular contacts they’ll need to keep a close eye on.
The hidden call recorder is the feature that brings in all the call recordings along with the contact details of people with whom calls were exchanged. It tracks the direction, duration, and timing of calls. The best thing about this call recorder is that it records every call stealthily. It means no pop-ups or notifications will be sent to the devices of either party involved in the conversation. Moreover, the call tracker works around the clock and records every call automatically.
Not only for call tracking but ONEMONITAR is also popular for its customer support services. They are available 24/7 on live chat support and can be reached via calls and emails as well. You can take their services as their call tracking software is very reliable; their millions of customers are a testament to that. Moreover, it's an India-based company with a physical presence that works in its favor in building its reputation. Furthermore, they take data security very seriously. Their software is end-to-end encrypted. The collected data is first encrypted and then transmitted through a safe channel to a secure dashboard that can be accessed via a 2-step authentication process. You can rely on ONEMONITAR and enjoy watching your business flourish with its best call tracker app.